Shipping Policy

Thank you for shopping at STELLAQUEST ENTERPRISE LIMITED. We are committed to delivering your order as quickly and efficiently as possible. Please read our shipping policy below for information on how we process, ship, and deliver your order.

1. Shipping Methods

We offer a variety of shipping methods to cater to your needs, including USPS, FedEx, UPS, DHL, and other reputable carriers. During checkout, you will be presented with available shipping options, and you can select the one that best suits your requirements.

2. Shipping Times

Shipping times vary depending on the carrier and your location. Below are general guidelines for estimated delivery times:

• Standard Shipping: 5–7 business days
• Expedited Shipping: 2–3 business days
• Express Shipping: 1–2 business days

Please note that these are estimated times and actual delivery may vary based on factors such as the carrier, weather conditions, and holidays.

3. Shipping Costs

Shipping costs are calculated during the checkout process and depend on the shipping method selected, as well as your shipping address. If you are eligible for free shipping (based on specific promotions), this will be reflected at checkout.

4. Order Processing

Orders are processed and shipped within 1–2 business days of receiving payment, excluding weekends and public holidays. You will receive an email confirmation once your order has been processed and shipped, including tracking information.

5. Tracking Your Order

Once your order has been shipped, we will send you a tracking number via email. You can use this tracking number to monitor the status of your package via the carrier’s website (USPS, FedEx, UPS, DHL, etc.).

6. International Shipping

We offer international shipping to select countries. International shipping costs and delivery times will vary based on the destination. Please note that any customs duties, taxes, or fees incurred during international shipping are the responsibility of the recipient.

7. Address Accuracy

It is important to provide accurate and complete shipping information when placing your order. We are not responsible for delays or non-delivery caused by incorrect or incomplete shipping information. If there is an issue with the shipping address, please contact us as soon as possible so we can assist you.

8. Shipping Delays

While we strive to meet our estimated shipping times, certain circumstances beyond our control may cause delays. These can include weather conditions, carrier delays, or customs processing for international shipments. We will do our best to keep you informed and resolve any issues as quickly as possible.

9. Lost or Damaged Packages

If your package is lost or damaged during transit, please contact us immediately at service@kingofmysoul.com. We will work with the carrier to investigate the issue and resolve it as quickly as possible. For damaged packages, please retain the original packaging and take photos to assist with the claims process.

10. Contact Us

If you have any questions or concerns regarding our Shipping Policy, please reach out to us at:

Email: service@kingofmysoul.com

By making a purchase on our website, you agree to the terms outlined in this Shipping Policy.