Returns Policy

At STELLAQUEST ENTERPRISE LIMITED, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a return and refund policy subject to the following terms and conditions.

1. Eligibility for Returns

To be eligible for a return, the product must meet the following criteria:

• The item must be unused, unworn, and in its original condition.
• The product must be in the original packaging, including any tags, labels, or accessories that came with it.

2. Return Timeframe

You may return your items within 30 days from the date of receiving your order. After this period, unfortunately, we cannot offer you a refund or exchange.

3. How to Return

To initiate a return, please follow these steps:

• Contact us at service@kingofmysoul.com to notify us of your intention to return the product.
• Provide your order number, details of the item(s) being returned, and the reason for the return.
• Our customer service team will guide you through the return process.

4. Return Shipping

You are responsible for the cost of return shipping unless the product is defective or incorrect. We recommend using a trackable shipping service or purchasing shipping insurance for returns over a certain value. We cannot guarantee that we will receive your returned item.

5. Refunds

Once we have received and inspected your return, we will notify you via email of the approval or rejection of your refund. If your return is approved, we will issue a refund to the original payment method used for the purchase.

Please note that refunds may take several business days to process, depending on your payment provider.

6. Damaged or Defective Items

If you received a damaged or defective item, please contact us immediately at service@kingofmysoul.com. We will provide a return label and cover the return shipping cost. After inspecting the returned item, we will issue a full refund or offer a replacement, as per your preference.

7. Non-Returnable Items

Certain items cannot be returned, including:

• Sale or clearance items
• Gift cards
• Products that have been used, worn, or altered

8. Exchanges

We currently do not offer direct exchanges. If you wish to exchange an item for a different size or color, please return the original item for a refund and place a new order for the desired product.

9. Contact Us

If you have any questions or concerns regarding our Returns Policy, please reach out to us at:

Email: service@kingofmysoul.com

By purchasing from our website, you agree to the terms outlined in this Returns Policy.